Returns & Exchanges
At Counter Culture Coffee, we want you to love your brew, but because coffee is a perishable food item, we cannot accept returns on roasted beans. If you are dissatisfied with your coffee or have an issue with a brewing equipment purchase, please reach out to us within 30 days.
Contact Support
Email our customer experience team with your order number and a brief explanation of the issue you are experiencing with your coffee or gear.
Quality Review
Our team will review your request to determine if the product is eligible for a refund, replacement, or store credit based on our freshness guarantee.
Ship Equipment Back
For non-perishable brewing equipment, we will provide a return shipping label; please ensure the item is in its original packaging and unused condition.
Receive Refund
Once your return is processed or your coffee issue is verified, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing