Frequently Asked Questions
Everything you need to know about our fresh-roasted beans and delivery.
How fresh is the coffee when it arrives?
We roast to order every day. Your coffee is typically shipped within 24 to 48 hours of roasting to ensure you receive the freshest beans possible for maximum flavor.
Do you offer a subscription service?
Yes, we offer flexible subscriptions that allow you to choose your favorite blends, quantity, and delivery frequency while saving 10% on every order.
What is your return policy for coffee products?
As coffee is a perishable food item, we cannot accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 30 days for a replacement or refund.
How should I store my coffee beans?
To maintain freshness, store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the taste.
Where does Counter Culture Coffee source its beans?
We pride ourselves on direct trade relationships. We source high-quality, sustainable beans from small-scale farmers in regions across Africa, Asia, and the Americas.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our roasting facility.